Alterhub Cancellation & Refund Policy

1. Cancellation within 30 minutes of placing the order

Customers may cancel their order within 30 minutes of placing it without any charges. Refund: 100% refund.

2. Cancellation after 30 minutes but before pickup

If the order is cancelled after the 30-minute confirmation window but before pickup, a booking/processing fee of ₹49 will be deducted. Refund: Order amount minus ₹49.

3. Cancellation after pickup but before alteration starts

If the garment has already been picked up, a logistics fee will be charged to cover pickup and return delivery. Refund: Order amount minus logistics fee.

4. Cancellation after alteration has started

Once alteration work has started, orders cannot be cancelled because tailoring services are customized for each garment. Refund: No refund.

5. Cancellation by Alterhub

If Alterhub cancels the order due to technical or service limitations, the customer will receive a 100% refund.

6. Free Re-Alteration Before Refund

If the completed alteration does not match the measurements or instructions confirmed at pickup, Alterhub will first offer a free re-alteration wherever possible. Our goal is to correct the issue before considering a refund.

7. Situations Where Refunds Will Not Be Provided

Refunds will not be issued if:

• The alteration has been completed according to the measurements and instructions approved by the customer.
• The customer changes their mind after the work has been completed.
• The garment cannot be altered further due to fabric, design, or construction limitations.
• Incorrect measurements, instructions, or information were provided by the customer.
• The complaint is reported after 24 hours of delivery.

8. Damaged, Lost, or Misplaced Garments

Any claims relating to garment loss or damage will be handled as per the Alterhub Garment Loss & Damage Policy and not under this Refund Policy.

9. Refund Timeline

Approved refunds will be processed within 5–7 working days to the original payment method. Bank processing times may vary depending on the payment provider.

10. Promotional Offers & Coupons

Any promotional discounts, coupon values, referral credits, or reward points used during the order are non-refundable and cannot be redeemed for cash.

11. Customer Support

For any concerns regarding alterations, cancellations, refunds, or delivery issues, customers should contact Alterhub Customer Support within 24 hours of delivery.